United Grinding Group recently won the UX Design Awards 2022 for its new CORE technology, which sets new milestones in the operation of machine tools. This was confirmed by the jury of the UX Design Awards 2022, which honoured the innovative machine interaction concept for its outstanding user and customer experience.
The UX Design Awards is the global competition for outstanding user experiences, awarded by the International Design Center, Berlin (IDZ). In the product category, CORE earned a ‘Special Mention’, used by the jury to highlight noteworthy individual qualities of nominated projects. In his assessment, jury member Tapani Jokinen, Design Consultant, Strategic & Ecodesign Contractor, Fraunhofer IZM & Owner, TJ-Design emphasised the appealing design as well as the simple and intuitive operation. "The functionality of CORE perfectly matches its physical form, and the product is a clear UX improvement for future generations of machine operators. The multi-touch interface is easy to learn and can be used similarly to a touchscreen or tablet. The design is timeless, the physical buttons are reduced to a minimum and all aspects of operation are focused on the dashboard screen."
Added value in user experience
Accepting the award, Christoph Plüss, CTO, United Grinding Group, said, "It was important to us that the new operating approach appeals to all generations of users. We have therefore, orientated ourselves towards the operating concepts that are now widely used in consumer electronics today and which, practically, everyone is familiar with from everyday life. That’s why we opted for a 24-inch multi-touch screen on the new CORE panel that can be operated via ‘touch’ and ‘swipe’ like a smartphone. We have largely dispensed with buttons. The interface resembles the app overview on a smartphone, with self-explanatory icons that can be individually adapted."
The focus during development was not only on design and ease of use, but also on new technical features that make it easier for users to work on the machines. Plüss further added, “These include, for example, the built-in front camera, which allow video calls with our customer care team directly on the panel, and the chat function. But also, easy RFID chip-based access to stored role profiles. Or the option of using United Grinding Digital SolutionsTM products, such as Remote Service, Service Monitor or Production Monitor, directly on the panel."