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DIGITAL TRANSFORMATION Stress on new-age technologies to drive digital growth for the country

Dec 22, 2020

Tech Mahindra’s convergent, digital, design experiences, innovation platforms and reusable assets connect across several technologies to deliver tangible business value and experiences. In this interview with Anvita Pillai, Aloke Palsikar, Senior Vice President – Engineering Services, Tech Mahindra, talks about his goals for the company, top five must-have technologies for manufacturing and more. Excerpts…

You are currently leading the growth & strategic initiatives for the engineering service business unit globally, at Tech Mahindra. Can you elaborate on what exactly you aim to achieve with this

My current responsibility at Tech Mahindra is to lead the Engineering Services portfolio and discover solutions to unlock the next level of growth in our major markets worldwide. With the shift in services towards digital transformation across business verticals, it has now become imperative to drive growth through next generation digital tools and offerings. My aim is to connect the dots across the chain - understanding the market demand & trends and facilitate our experts and digital architects to develop innovative solutions for customers, prospects, sales and account teams. A key element is to explore growth opportunities through other initiatives including strategic alliances/partnerships, mergers & acquisitions, etc., which will not only bring in the capability but also expands our access and reach into new customer, accounts and geographies.

With manufacturing industries making the much-needed tactical shift to digitalisation, what according to you are going to be the top five technologies that the manufacturing industry should adopt? Why?

According to a recent IDC survey, around 50% of the manufacturers are invested in technology to close the gaps in digital transformation. In my view, some of the key technologies which are already making an impact towards digitalisation are:.

  1. Sensors & Internet of Things (IoT): Key element towards building connected infrastructure and have data driven manufacturing.

  2. Digital Twin, Artificial Intelligence / Machine Learning and Data Analytics: To drive meaningful insights and decision making based on data in real time from sensors and connected assets with cyber physical product/process models for prediction to improve proactivity and efficiency in the shop floor.

  3. 5G: To play a major role in providing the backbone infrastructure for connected assets and drive adoption.

  4. Cybersecurity: The most important piece of the puzzle to create a secure environment and manage the exponential growth of connectivity from safety and misuse.

  5. Augmented & Virtual Reality (AR/VR): Expanding the Role of digital to other areas of the manufacturing value chain such as customer experience (CX) and aftermarket, AR/VR will drive the future sales, service, remote maintenance amongst others.

Can you brief us about your project/wing TechMNxt? How does it help your customer better than your existing services?

Powered by disruptive technologies, non-linear growth, collaborative disruption with new age partners and FutuRising together towards a purposeful brand, TechMNxt is our holistic approach to be future forward.

Our 3-4-3 strategy focuses on three megatrends, four tech bets, and three outcomes. This is implemented across all the industries that we operate in.

  • 3 Main trends – Explosion of intelligent devices, power of new technologies, exponentially of content consumption

  • 4 Big bets – AI, 5G, Blockchain and Cybersecurity

  • 3 Objectives – Run better  How are we enabling customers to run more efficiently; Change faster  how we enable customers to change faster; Grow greater  Ability to launch new products and create new revenue stream for customers

Your company, this year, launched a dedicated Google Cloud COE. How is it going to help leverage technologies, enhance customer experience and bring growth?

Established in Hyderabad, the Google Cloud COE will provide enterprises with access to the technology and services they need to expedite their cloud migration and deliver tailored solutions to help them move critical workloads like to Google Cloud, develop their Artificial Intelligence (AI) and data analytics solutions, and improve workplace collaboration productivity.

The COE will offer a full spectrum of cloud services, which will include consulting, assessment, migration, optimization, and support services for enterprises looking to optimize their workloads on cloud. As a Google Cloud Partner, Tech Mahindra is well equipped with necessary expertise, tools, processes, and strategies to support every stage of the cloud adoption journey including migrating workloads and applications to Google Cloud.

What do you think about the adoption levels of digitalisation technologies in the Indian manufacturing industry? How ready are Indian factories for this change, especially the MSMEs?

The Indian manufacturing industry is currently behind the curve in driving widespread digitalisation. However, as Indian manufacturers shifts from only “Value Manufacturing” to “Volume Manufacturing”, there is no other alternative than to adopt the digitalisation roadmap. Industry sectors such as automotive, hi-tech have fast-tracked digital adoption but they are however, restricted at the MNC level. Others including metals & process manufacturing companies and most MSME’s (Micro, Small & Medium Enterprises) are still at the nascent stage in their digital transformation journey. Industrial associations like NASSCOM, CII etc are also taking proactive steps and have formed task forces to address key issues like training, reskilling, financial incentives etc. I believe, there is an urgent need to stress upon the role and the importance of manufacturing ecosystem (which consists of both hardware and software) in the penetration of new-age technologies to drive digital growth for the country.

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