Hyundai Motor India Ltd (HMIL), the country’s second largest car manufacturer and the largest passenger car exporter, recently announced the inauguration of its global quality and training centre in India, Faridabad (Haryana). India Quality Center (INQC) is one of the five Hyundai quality centres present worldwide.
Speaking at the inauguration of INQC facility, Mr. Y K Koo, MD and CEO, HMIL said, “We are glad to inaugurate the global quality & training centre in India. Hyundai is a customer centric company and focuses on customer delight through quality products and services. With the opening of India Quality Center (INQC), Hyundai Motor further aims to reinforce its commitment to unmatched quality with focus on ‘Zero Defect’ vehicles. In our constant endeavour to become the lifetime partner for our customers, we will continue to focus on delivering top level of vehicle safety and bring innovative mobility solutions based on human-centric, eco-friendly technologies and services.”
INQC is established to improve the product quality by deeply understanding needs of the customers. The centre primarily focuses on ‘Top Level Safety Quality’ through proactive communicating and understanding the customer feedbacks to eliminate potential risks. The centre will also significantly monitor aspects including vehicle durability, unexpected safety issues, system and vehicles bench marking.
The new INQC brings in equipment at par with world-class diagnostic R&D tools for examination of vehicle communication and complete engine diagnosis. The centre also studies new cars from their pilot stage till its launch in the market. The pilot stage cars, at each development stage are checked for both, static & dynamic tests to ensure high quality products.
Hyundai has strong focus on customer satisfaction through unmatched service experience with over 1,250 Service points. The new facility at INQC also has the world-class training centre along with first of its own body & paint training centre. The new service training centre will ensure overall skill development of entire service profile of dealership manpower to provide unmatched customer service experience while the body & paint training centre will ensure the best quality finish of the car.
Hyundai has six training centres across India and plans to train more than 15,000 dealers’ manpower in calendar year 2017 and additionally plans to inaugurate two new training centres at Guwahati and Ahmedabad by end of the year. Furthermore, to support the Skill India initiative Hyundai Motor India has already started tie-ups with minimum 1 ITI in every state and is associating with Polytechnic colleges across India for employment generation thus contributing to the automobile sector for skilled manpower.