Elgi Equipments recently got conferred with the Deming Prize for excellence in Total Quality Management (TQM), in over 60 years. Dr Jairam Varadaraj, Managing Director, ELGi Equipments received the coveted medal from Hiroaki Nakanishi, Chairman Deming Prize Committee at the award ceremony in Tokyo, Japan.
In his acceptance speech, Dr Jairam Varadaraj, Managing Director, ELGi Equipments dedicating this award to all the employees at ELGi stated, “On paper, the path to success is pretty straight forward. But realising it requires a secret sauce. An envelope that rigorously enables, executes and continuously improves the organisation through a process orientation. TQM has been our secret sauce. We have a long way to go but TQM has helped us become a better company for all our stakeholders. I would like to dedicate this award to our employees, who are the key stakeholders in our company.”
The company’s TQM journey began in 2008, and gained momentum starting 2014. The TQM system - ELGi Business System (EBS) comprises of diverse improvement activities and human resource development initiatives. Some of the indigenous improvement activities included the development of Gemba prowess and staff improvement activities that suitably use problem - solving activities by Cross Functional Teams (CFTs). In addition, ELGi built out a robust employee training system investing 400 hours of training per person for every shop floor employee, employing both in-house and external classroom quality education and the establishment of an in-house vocational training school. The TQM focus also extended to the standardisation of all sales activities (the GTM go-to-market process) for sales expansion as well as the creation and promotion of various mechanisms using ICT.
Also present at the award function were R Jayakanthan, Director, People, Systems and Strategy, Sundarrajan Pattabiraman, Vice President, ELGi Business System, Ramesh Ponnuswami, Executive Director, Sriram Srinivas, Director Operations, Anvar Jay Varadaraj, Global Brand Head and Dr K Venu Madhav, Director, Technology.