Tata Steel Downstream Products(TSDPL) is a 100% subsidiary of Tata Steel, which is part of the Tata Group. TSDPL was created to bring steel service centre solutions to industrial customers and is the first organised steel service centre capable of high tensile steel processing in India.
The company has 10 large processing units, 14 sales and distribution locations throughout the country, along with a very large partner ecosystem of external processing agencies and suppliers. Despite a sophisticated IT infrastructure designed to support its nationwide supply chain, TSDPL was operating with an antiquated approach to backup. Users were performing manual backups and saving files in shared folders or external hard drives. In the event of a workstation failure or data loss incident, as users did not do regularly scheduled backups, RPO averaged seven days.
Key challenge: Larger RPOs
TSDPL’s existing, manual approach to backup was resulting in a very large RPO and potential data loss, and this problem was exacerbated with the shift to work-from-home due to the pandemic. The company had multiple approaches and tools for protecting different workloads, and none of it was in the cloud. This meant that restorations required support engineers to resolve issues onsite, and this was significantly compromised with work-from-home requirements, threatening overall performance and productivity if employees were unable to work for days or weeks at a time.
Some of the challenges faced by TSDL are as follows:
Very long RTO and RPO
Dependency on employee compliance
Automation and control
Secure data centre
500+ workloads protected every day
50x improvement in protected workloads
Significant improvement in RTO and RPO
Removed employee dependencies
With support for more than 20 virtual, physical, and cloud platforms, and a hybrid of on-premises and cloud backup and recovery capabilities, TSDPL determined that Acronis Cyber Protect Cloud – which integrates data protection and cybersecurity in one solution – was their ideal solution. Delivered by a local MSP partner, HRM Technologies, a single portal gave TSDPL the ability to protect, patch, and recover individual files, application data, Microsoft 365 mailboxes, or entire virtual platforms. Moreover, Acronis Cyber Protect Cloud provides the flexibility that lets TSDPL restore workstations to similar or dissimilar hardware while managing data from a centralised location.
TSDPL evaluated Commvault and Veeam but decided to go with Acronis because of its fully integrated cloud backup and extensible platform for other solutions like disaster recovery and cybersecurity. Time to market also played a major factor, as the company needed to rapidly roll out a solution. Additionally, Acronis had a data centre in India, which complied with all local regulations on data residency and had all the necessary cybersecurity certifications.
How did Acronis help TSDPL?
Acronis met all TSDPL’s requirements, and the operational gains have been quite significant. Prior to Acronis, approximately 10 backups were performed per day consisting of about 10-20 workloads. With Acronis, this number jumped 50x to 500 backups being done daily with easily as many workloads. Moreover, RTO and RPO metrics were dramatically improved. Before Acronis, RTO was up to five days and RPO was seven days, sometimes weeks. After Acronis, RTO was 4-6 hours and RPO was one day or less.
According to Rajesh Kumar, Chief Information Officer, Acronis, “Acronis squarely addressed our most popular use case when a user accidentally deleted some data. They also help us administrate Microsoft 365 by archiving data from employees that have left the company. We were very excited that this was cloud-to-cloud and didn’t require any other operational infrastructure.”
Kumar continued, “With Acronis, we are controlling important data and are no longer dependent on our users. By storing it in a certified and secure data centre in India, we are confident that the data will not be lost in any case. Additionally, the compression is good, and we save time and money on downloading and uploading data. With the Acronis platform in place and the success we have already seen, we are now looking at rolling out the advanced security and advanced disaster recovery solutions.”