Can you brief us on your company’s approach towards connecting factories across a global chain?
We want to provide our customers with fast support at any time by investing in remote service centres globally. This means that someone with essential drives expertise speaking the local language is available round-the-clock. Our global network of remote service centres ensure that our local ABBs are better equipped to respond to more technical matters by sharing expertise between the centres. With facilities like these connected together globally, we serve our customers locally with global expertise.
ABB has recently expanded its footprint in India with a digital service centre for drives with two new facilities in Bengaluru, India. Your take on that…
The centre uses our expertise in digitally-enabled technology, and will provide 24x7 access to information & support on drives installed at customer facilities for predictive maintenance and condition monitoring for all industries. Our skilled service staff at the centre will support customers in improving operations for higher productivity and better process output with minimised downtime. The data analytics & insights will help in shifting the approach to a planned maintenance and avoid preventable shutdowns. This way, Indian economy can benefit directly from the value added by digital services, increasing uptime and productivity.
Can you highlight the latest offerings from ABB?
We offer hardware, software & services. Services also include the skill-set of our staff. With these three elements, we strive towards providing a superior customer experience where buying, commissioning and using become easy for our customers. Keeping in mind the unique needs of local environment and customers, we are investing in developing & manufacturing local products, such as our digitally-enabled ACS560 series of low voltage drives for the Indian market. Especially engineered for India, it has a Hindi language display and energy calculator in Indian Rupees among other energy optimisation features.
What are the competitive innovation themes that your company is currently working on?
We are currently innovating new digital solutions to our variable speed drives offering by collaborating with a number of ventures to further enhance our customers’ operational productivity. With these collaborative projects, we are exploring the utilisation of Artificial Intelligence and related solutions, Augmented Reality and intuitive visualisation to improve the use and maintenance of drives, and further process optimisation with them.
What would you recommend to manufacturers for investments in automation technologies for a better productivity and competitive excellence, ensuring RoI?
Partnering up with your supplier is the best way to determine the total cost of ownership for your required solution. Correctly dimensioned motor-drive packages provide the optimal solution in terms of production & energy efficiency, reliability and fulfilling the latest regulatory requirements. For instance, drives have many built-in control programmes to automate operations further in different applications.
In many cases, investment in a right kind of drive and high efficiency motor is more sustainable and an affordable alternative to complete process modernisations. Drives not only provide energy savings but many other additional benefits and, therefore, ROI can be achieved within months.
How do you look at the business potential in India for the automation & power sector? Can you highlight the initiatives/activities planned from ABB in India?
Drives business in India is well established and caters to all major industries. Our aim is to remain number one in sectors that we are leading and further consolidate this with areas where we are vying for that position. For example, we are aggressively focusing on the traction business.
We want to focus on creating pockets of excellence and India holds a promising position in that endeavor. Focus on R&D investments and product developments are also key areas for the Drives business unit in India.